Mochi Health: A Modern Approach to Obesity Care

Mochi Health is a San Francisco–based telehealth company revolutionizing obesity treatment through personalized, medication-assisted weight loss plans delivered entirely online.

What Is Mochi Health?

Mission & Origin
Founded by licensed physicians, Mochi Health aims to shift how health systems frame weight by treating it as a multifaceted medical concern rather than a moral one. Its name—like the small, joyful dessert—reflects the belief that small wins can build big transformations.

How It Works

Complete an online health questionnaire.

Attend a telehealth visit with a physician.

If eligible, receive prescriptions (e.g., GLP1 medications like semaglutide or tirzepatide).

Get your medications delivered, with ongoing support and progress tracking.

Why It Stands Out

Accessible, Nationwide Care
Available across most U.S. states, the platform makes professional obesity medicine accessible regardless of location.

Physician-Guided, Evidence-Based Treatment
Plans are personalized and overseen by board-certified providers. Many include weight-loss medications with proven efficacy.

Transparent Pricing
Standard membership starts around $79/month, with multi-month discounts. Insurance holders may access their Wellness Plus plan with enhanced support for roughly $69/month. Medications typically cost $99–$199/month, depending on type.

User-Centric Online Platform
Featuring telehealth visits, direct messaging, and streamlined onboarding—now optimized to begin care within 24 hours.

Holistic Support
Beyond prescriptions, patients benefit from dietitian counseling, educational content, and wellness coaching. Some plans even support insurance reimbursement and include sustainability measures like packaging recycling.

Success Stories & Milestones

Real Results
Mochi Health reports that its members have collectively lost over 3 million pounds to date.

What to Watch Out For

Mixed Experiences with App & Support
Several users report app glitches, unreliable notifications, and non-intuitive design.
For example:

“The app has no real function besides messaging … it wants me to pay a new subscription …”

Shipping & Delivery Delays
Multiple users have experienced medication delivery issues, including lost or delayed packages. Some were left waiting weeks without updates.

Eligibility Confusion & Refund Policy
Eligibility criteria—like BMI thresholds—aren’t always clear upfront, and the refund window can expire quickly.
One user shared:

“It took two weeks to get scheduled … I wasn’t informed … refund window is only 24 hours.”

Employee Culture Variability
While 78% of employees report positive experiences at Mochi, Glassdoor and Reddit contain reports of mismanagement, high turnover, and even discrimination—especially among virtual assistants.
For instance:

“They treat Filipino representatives like trash … unrealistic performance metrics … management pressured staff to report negative reviews.”

Special Cases & Pediatric Use
A Wall Street Journal story depicted Mochi prescribing compounded semaglutide to a 12-year-old—but later blocking access due to privacy law complications—highlighting ethical and regulatory complexities in treating minors.

Final Thoughts

Mochi Health brings innovative, medically grounded obesity care to your home, with personalized plans, accessible medication support, and virtual flexibility. For many, it’s a game-changer.

However, prospective users should navigate cautiously—review eligibility requirements closely, understand the refund policy, manage expectations around delivery, and be prepared for app or service hiccups.